The NHS Lothian Bereavement Service has been awarded the prestigious Bereavement Charter for Scotland (Workforces).
The service works to improve the experience and support available for patients, families and staff after a bereavement by being a single point of contact for any bereavement related issues. They are here to compliment the support routinely given by hospital staff, which can be anything from what happens next, enquiries about the policy, providing training or looking to see what emotional support is available.
This accreditation is a testament to our organisation’s unwavering commitment to providing high-quality, human rights-based bereavement care and support. It highlights the team’s dedication to fostering a compassionate and understanding community for those navigating the challenging journey of grief.
The recognition comes in light of the exceptional person-centred care, education, and support that the NHS Lothian Bereavement Service consistently delivers. Effective, equitable, and compassionate bereavement care has always been at the heart of their service provision, and the Charter Mark is a well-deserved acknowledgment of these efforts.
One of the key initiatives that contributed to this achievement was the team’s focus on better support for NHS Lothian staff who have experienced bereavement. This comprehensive project included conducting a staff survey, collaborating closely with Line Managers, and developing valuable resources and training programs. These efforts will help to ensure that staff members receive the support they need when they return to work and beyond after experiencing the loss of a loved one.
The Charter accreditation holds significant meaning for the team, reflecting their dedication and hard work. Looking ahead, the NHS Lothian Bereavement Service is now focused on the next steps: supporting other teams, wards, and departments within NHS Lothian to work towards achieving the Charter Mark. This initiative aims to empower the wider workforce to practice excellent bereavement care across Lothian, further enhancing the organisation’s commitment to compassionate care.
Congratulations to NHS Lothian Bereavement Service on this outstanding achievement. Their dedication to providing high-quality bereavement care and support is truly inspiring and sets a benchmark for others to follow.
